Orders will be processed within 3 business days (Monday to Friday). Orders placed on weekends are processed the next business day.

Once shipped, delivery time is typically 2-4 business days (Monday to Friday). From the time of purchase, you can expect your order to be delivered within 5-7 business days.

We ship via USPS and FedEx for reliable, trackable and insured deliveries.

We currently only ship within the United States.

We offer free shipping for all orders shipped within the United States.

Yes! Once your order is shipped, you'll receive an email with tracking information. You can also track your order on our website by visting order tracking page

We accept returns within 30 days of the delivery date. Items must be unused, undamaged, and in their original packaging.

Items Not Eligible for Return:

Custom-made or personalized product, Hygiene-related items (e.g., socks, underwear) unless unopened and unused.

Contact our customer service at support@mysticalbluelotus.com with your order number and reason for the return. We'll provide instructions and, if applicable, a prepaid shipping label.

For defective or incorrect items, Mystical Blue Lotus covers the return shipping costs. For returns due to customer preference (e.g., wrong size or change of mind), the customer is responsible for return shipping costs.

Refunds will be processed within 7 business days of receiving the returned item. The refund will be issued to the original payment method.

No, we do not charge a restocking fee for any returns.

Contact our customer service within 7 days of receiving your order. Provide photos of the damage or defect, and we'll send a replacement product or refund if needed.

If you received an incorrect item, contact us immediately. We'll cover the return shipping costs and ensure you receive the correct product.

If your product never arrived, Contact us we will investigate with carrier. if product is not found, We will issue full refund or replacement product.

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM, (GMT-04:00) Eastern Daylight Time.

Reach us Via:

Phone: +1 445-274-0893
Email: support@mysticalbluelotus.com
Business Address: 2151 Magee Ave, Philadelphia, Pennsylvania 19149, United States
Business Hours:
Monday to Friday: 9:00 AM - 5:00 PM,(GMT-04:00) Eastern Daylight Time

To exchange an item, return the original item and place a new order once the return is accepted. This is the fastest way to receive your new item.

We accept these payment methods: Amex, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Paypal, Shop Pay, Venmo, Visa.

Yes, we prioritize use of sustainable packaging materials to minimize our environmental impact.

You can cancel your order before it is shipped. If the order has already been shipped, you'll need to follow the return process after receiving the item.