Refund and Return Policy
Purpose and Coverage
This policy governs all purchases made through the Mystical Blue Lotus online store.
How to Reach Us
For any inquiries regarding returns or refunds, please get in touch with our support team:
- Email: support@mysticalbluelotus.com
- Phone: +1 445-274-0893
Timeframe for Returns
Customers located in the United States may return their purchase within 30 days from the date of delivery.
Steps to Return an Item
- Notify Us: Email support@mysticalbluelotus.com with your order number and a clear explanation of why you’re returning the item.
- Get Approval: Once we review your request, we’ll send you instructions and, if applicable, a prepaid shipping label.
Packing and Shipping Guidelines
- Securely package the product in its original box or bag, ensuring all tags and labels remain intact.
- Enclose the return authorization document along with any required photos or paperwork.
- Use the provided return label, which you can download and print from our email.
Return Shipping Costs
- For Defective Items: No Cost to the customer. Mystical Blue Lotus covers all return shipping fees. This applies when product is incorrect, Damaged by carrier or defective in any other way.
- Non-Faulty Returns: (e.g., Wrong size, Change of mind): The customer is responsible for return shipping charges. This applies to cases such as ordering an incorrect item, sizing issues, or simply no longer wanting the product.
Specific Conditions for Returns and Refunds
- Returns Due to Change of Mind: Items must be returned within 30 days, unused, free of marks, and in their original packaging.
- Defective Products: Notify us within 48 hours of receipt. We’ll cover shipping and offer a replacement or refund.
- Damaged Items: If the product arrived dammaged. Submit photos showing the damage with your return request within 48 hours of receipt. we will access the situation and cover the return cost if necessary.
- Wrong Item Delivered: If you received wrong product, Let us know, and we’ll arrange the return and ship the correct product.
- Product Never Arrived: If your product never arrived, Contact us we will investigate with carrier. if product is not found, We will issue full refund or replacement product.
- Order Cancellation: You can cancel your order before it is shipped. If the order is already shipped, follow the return procedure after receiving the product.
Handling Faulty or Damaged Goods
If an item arrives defective or damaged, contact us within 48 hours with photos of the problem. After inspection, we’ll replace the item or provide a full refund.
Handling Non-Faulty Returns
For returns due to a change of mind, send back the unused item within 30 days, still in its original packaging.
Processing Timelines
- Return Initiation: Must be reported within 14 days of receiving your order.
- Return Processing: Takes up to 7 business days after we receive the item.
- Refund Issuance: Processed within 7 business days of return approval, provided the item is unused, unwashed, and in its original condition.
Items Not Eligible for Return
- Custom-made or personalized products
- Hygiene-related items (e.g., socks, underwear) unless unopened and unused
Where to Send Returns
Contact With Customer Support to Get Return Address.
Shipping Details
- Method: UPS with tracking included
- Restocking Fees: $0
Exchanges
To exchange an item, return the original product and place a new order once the return is accepted.
Your Legal Rights
This policy does not override any rights you may have under applicable law.
Need Help?
Business Name: Mystical Blue Lotus
Phone: +1 445-274-0893
Email: support@mysticalbluelotus.com
Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM, (GMT-04:00) Eastern Daylight Time