At Mystical Blue Lotus, we want you to feel confident and secure in your purchase. If you\’re not fully satisfied with your order, we’re here to help with a clear and customer-friendly return and refund process.
Eligibility for Returns
You may request a return within 30 days of receiving your order. To be eligible:
- The item must be unused and in the same condition you received it
- It must be in its original packaging
- You must provide proof of purchase (order number and receipt)
Non-Returnable Items
We do not accept returns in the following cases:
- The item shows signs of wear or use
- Jewelry items have been worn or show signs of tampering
- Items are returned without original packaging (e.g., jewelry box, dust bag)
- The return request is made after the 30-day return window
- Final sale or marked “non-returnable” at checkout
- Products are returned incomplete or not matching the original order
Exchanges
Yes, we accept exchanges for eligible items within the 30-day return period, Please contact us to request an exchange. Once we receive your returned item, we will dispatch your replacement item, subject to availability. The customer is responsible for all shipping charges related to exchanges, unless due to an error on our part.
How to Initiate a Return
To begin a return or exchange, please contact our support team and provide:
- Your order number
- Photo or video of the product (if damaged or faulty)
- Your full delivery address
- Your contact phone number
Phone: +1 (445) 274-0893
Email: support@mysticalbluelotus.com
Our support team will respond within 1–2 business days with return instructions.
Return Shipping
- If your item is damaged, defective, or incorrect, Mystical Blue Lotus will cover the return shipping cost.
- If the return is due to change of mind, wrong item ordered, or similar, the customer is responsible for return shipping.
Please ensure returned items are securely packaged to prevent damage during transit. We recommend using a trackable shipping method.
All returns must be sent by mail to the following address: 2151 Magee Ave, Philadelphia, Pennsylvania 19149, United States
Refund Process
Once your return is received and inspected:
- You will be notified about the approval or rejection of your refund
- If approved, the refund will be processed within 7 business days
- Refunds are issued to the original payment method
- Original shipping costs are non-refundable, unless the return is due to our error
Order Cancellations
Orders may be canceled within 24 hours of placement, Provided they have not yet been processed or shipped.
To cancel, contact us ASAP at support@mysticalbluelotus.com with your order number.
Once an order has shipped, it must follow the return process.
Restocking Fees
We do not charge any restocking fees for returned items.
Return Address
Mystical Blue Lotus
2151 Magee Ave, Philadelphia, Pennsylvania 19149, United States
Legal Notice
This policy does not override any legal rights you may have under applicable U.S. consumer protection laws.
Customer Support
For return assistance or general inquiries, reach us at:
Phone: +1 (445) 274-0893
Email: support@mysticalbluelotus.com
Business Address: 2151 Magee Ave, Philadelphia, Pennsylvania 19149, United States
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT-04:00) Eastern Daylight Time