Refund Policy
At Mystical Blue Lotus, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process. Please read the policy below for full details.
Return Eligibility
- We offer a 30-day return policy, meaning you have 30 calendar days from the date of delivery to request a return.
- To be eligible, items must be unused, unworn, with tags attached, and returned in their original packaging.
- A valid receipt or proof of purchase is required.
- Customized or personalized items are non-returnable, unless they arrive damaged or defective.
- Items marked as final sale or personal care items cannot be returned.
- Items returned without prior authorization will not be accepted.
Restocking Fee
We do not charge any restocking fees.
Return Shipping Costs
- If the return is due to customer preference (e.g., changed mind, ordered wrong item), the customer is responsible for return shipping.
- If the return is due to our error (e.g., wrong or damaged item), Mystical Blue Lotus will provide a prepaid return label at no cost.
How to Request a Return
To initiate a return, please contact us at support@mysticalbluelotus.com with the following details:
- Order number
- Photo or video of the product (if damaged or faulty)
- Full delivery address
- Contact phone number
Returns must be sent to:
2151 Magee Ave, Philadelphia, Pennsylvania 19149, United States
Once your return request is accepted, we will email you with instructions and a return shipping label (if applicable).
Please do not return any item without prior approval.
Refund Process
- Once your return is received and inspected, you will be notified via email about the status of your refund.
- If approved, the refund will be issued to your original payment method within 7 business days.
- Refund processing time may vary based on your bank or card provider.
Damaged or Incorrect Items
Please inspect your items upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately. We will arrange a replacement or issue a full refund, including any applicable shipping charges.
Exchanges
We do accept exchanges for eligible items within the 30-day return period.
The customer is responsible for all shipping charges related to the exchange, unless the exchange is due to an error on our part.
To request an exchange, follow the return process above and indicate your exchange preference.
Order Cancellation
Orders may be cancelled within 24 hours of placement, as long as they have not yet been processed or shipped.
To request cancellation, contact us promptly at support@mysticalbluelotus.com with your order number.
Contact Information
For any questions about returns, refunds, or cancellations, please contact us:
Business Name: Mystical Blue Lotus
Email: support@mysticalbluelotus.com
Phone: +1 445-274-0893
Business Address: 2151 Magee Ave, Philadelphia, Pennsylvania 19149, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Daylight Time, GMT-04:00)