Thank you for shopping with Mystical Blue Lotus! We are committed to providing a seamless and reliable delivery experience for our customers. Please review our shipping policy below for more details:
Handling & Processing Time
- Processing Time: Orders will be processed within 3 business days, Monday to Friday.
- Last Order Time: 5:00 PM (GMT-04:00) Eastern Daylight Time
- Weekend Orders: Orders placed on weekends will be processed the next business day.
Shipping & Transit Time
- Transit Time: Once your order is dispatched, the typical transit time is 2–4 business days (Monday to Friday).
- Total Shipping Time: You can expect your order to arrive within 5–7 business days, Monday to Friday.
- Business Days: Shipments occur Monday to Friday.
- Note: Delivery times are estimated and may vary due to external factors such as weather conditions or carrier delays.
Shipping Fees
- We offer Free Shipping for all orders shipped within the United States.
Shipping Area
- Currently, we only ship within the United States.
Shipping Process
- Reliable Courier Services: We ship via UPS and FedEx.
- Insured Shipment: All shipments are insured. Contact customer service for cases of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our environmental impact.
Tracking Instructions
- Tracking Information: You will receive an email with tracking details, including shipping carrier and tracking number, once your order is shipped.
- Track Your Order: You can track your order via our website using your tracking number.
- Questions? Our support team is ready to assist with any tracking questions.
Missing Items Procedure
- Reporting Missing Items: Contact customer service within 7 days of receiving your package at support@mysticalbluelotus.com
- Resolution: We’ll resolve the issue promptly and send a replacement item or offer a refund.
Return Policy
- Returns: Accepted within 30 days of delivery.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Return Shipping Costs: The customer is responsible unless the item is defective or not as described.
- Refund: Processed within 7 business days after receiving the returned item and issued to the original payment method.
Restocking Fee
- No Restocking Fee: Mystical Blue Lotus does not charge a restocking fee for any returns.
Return Delivery Costs
- Defective Products: No cost to the customer.
- Customer Remorse: Actual cost of return shipping will be charged if the customer purchased the wrong product or no longer wants the item.
Contact Details
Business Name: Mystical Blue Lotus
Phone: +1 445-274-0893
Email: support@mysticalbluelotus.com
Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM, (GMT-04:00) Eastern Daylight Time