Shipping and Order Processing
How long does it take to process my order?
Orders will be processed within 3 business days (Monday to Friday). Orders placed on weekends are processed the next business day.
How long will it take to get my order?
Once shipped, delivery time is typically 2-4 business days (Monday to Friday). From the time of purchase, you can expect your order to be delivered within 5-7 business days.
What shipping carriers do you use?
We ship via USPS and FedEx for reliable, trackable and insured deliveries.
Do you ship internationally?
We currently only ship within the United States.
How much does shipping cost?
We offer free shipping for all orders shipped within the United States.
Can I track my order?
Yes! Once your order is shipped, you’ll receive an email with tracking information. You can also track your order on our website by visting order tracking page
Returns & Refunds
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unused, undamaged, and in their original packaging.
Items Not Eligible for Return:
Custom-made or personalized product, Hygiene-related items (e.g., socks, underwear) unless unopened and unused.
How do I initiate a return?
Contact our customer service at support@mysticalbluelotus.com with your order number and reason for the return. We’ll provide instructions and, if applicable, a prepaid shipping label.
Who covers the return shipping costs?
For defective or incorrect items, Mystical Blue Lotus covers the return shipping costs. For returns due to customer preference (e.g., wrong size or change of mind), the customer is responsible for return shipping costs.
How long does it take to process a refund?
Refunds will be processed within 7 business days of receiving the returned item. The refund will be issued to the original payment method.
Do you charge a restocking fee?
No, we do not charge a restocking fee for any returns.
Damaged, Defective, or Missing Items
What should I do if my item arrives damaged or defective?
Contact our customer service within 7 days of receiving your order. Provide photos of the damage or defect, and we’ll send a replacement product or refund if needed.
General Questions
What are your customer support hours?
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM, (GMT-04:00) Eastern Daylight Time.
How can I contact Mystical Blue Lotus?
Reach us Via:
Business Name: Mystical Blue Lotus
Phone: +1 445-274-0893
Email: support@mysticalbluelotus.com
Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM, (GMT-04:00) Eastern Daylight Time
Do you offer exchanges?
To exchange an item, return the original item and place a new order once the return is accepted. This is the fastest way to receive your new item.
What payment methods do you accept?
We accept these payment methods: Paypal, Venmo
Do you use eco-friendly packaging?
Yes, we prioritize use of sustainable packaging materials to minimize our environmental impact.
Can I cancel my order?
You can cancel your order before it is shipped. If the order has already been shipped, you’ll need to follow the return process after receiving the item.
Any question?
If we still haven’t answered your question, you can contact us below and we will get back to you as soon as possible.